About You

One of the main sections on this web site has been titled "About You". It contains categories and articles that define what we believe could be important to you as a potential client of Torq Software and our software development expertise. Please feel free to provide feedback on this content or suggest additional content related to software development that is of relevance to you. We focus on you as the client so as to archieve the goal of:

Your Business Success through Software Development

Its not about the technology, but what it can do for you. The categories of articles that discuss how software development assists in achieving your business success are listed below.

Integrate with Clients and Suppliers

IntegrateWithClientsAndSuppliers Integrating your business workflows with both your Suppliers and your Clients provides advantages to all parties in the supply chain. It promotes the quicker and more efficient delivery of products and services. Often this integration can be achieved using off the shelf products plus some integration. When off the shelf products can't go the last mile, we can develop software that ties it all together in a neat efficient combination.

We have implemented systems that use a combination of Windows programs, Web applications and server programs that integrate supply chain workflows. One such example of integration is the Iris Web product that allows Financial Service companies, Debt Collection Agencies and individual Field Agents to work with the same Debt Collection information.

Internally within the company intranet, the Debt Collection Agency staff run either Iris Windows or Iris Remote Desktop. Remotely, Clients and outsourced Agents connect to the system using Iris Web. Iris Web provides access to debt collection information via a web application using Ajax techniques. It allows Clients and outsourcers to access the Company information that they are authorized to see and change.


Stop Doing Busy Work

StopDoingBusyWorkThere's nothing worse as a Business Owner or Manager than seeing Staff working hard but working on tasks that don't really achieve anything positive for the business. Its work that needs to be done but is repetitive and ideally should be automated. It slows your team down and stops them from working on tasks that provide direct value to you and your customers.

Stop doing this busy work by automating it. If you can't automate it using off the shelf software, an option is to get software developed for the task. An example of the elimination of busy work is the invoicing process of one of our Clients. Their invoicing process involved summarizing the costs to the client but also including a set of job notes and images taken during the course of the work. The images were often taken by outsourced staff and were often at a very high resolution which was not suitable for inclusion in the Word based invoice documents as it bloated the file sizes to sometimes greater than 10 megabytes. Their Clients would only accept invoice documents that were in the order of 1MB of size but still required the images included.

All of this resulted in Staff time spent manually preparing the invoice documents by selectively marking aspects of the job notes in bold,ensuring that the address information was always two lines long, editing out sections that weren't needed and then manipulating images so that they were still included but the resulting invoice document was not too large. We extended their existing software system to automate this process so that no manual actions were needed but the resulting invoice documents still matched their existing practice and Client's requirements.