Except for areas where a personal touch is beneficial, automating interaction with your Clients is a win for everyone. It reduces your handling costs, improves the consistency of services supplied and makes it easier for your Client to do business. This translates to making it easier for your Clients to purchase goods and services from you. An example of this is the orders/instructions import facility of the Iris Debt Collection System.

It allows the user to simply drag an email attachment into the Iris program from which the type of attachment is analyzed and different import routines are run. If the document is an order/instruction document then it is analyzed and a new job is created in the system ready to be handled by the business. Originally each of these instruction documents had to be manually typed. The automation of such a process saves on your staff's time and hence improves your bottom line.